Assistant Inbound Manager
Latin Market (Malaysia)

Purpose of the role

The role of Assistant Inbound Manager (Latin Market) is a key position that ensures efficient communication between our Asian Trails office and overseas partners. The main responsibilities of this role includes designing itineraries according to the customers’ requirements, delivering quotations and managing reservations in a professional and timely manner. Based in Kuala Lumpur, the ideal candidate will be part of a dynamic team of travel professionals in Malaysia.

Overall Responsibilities:

  • Responsible for new and existing business development strategies and planning for Italian/Spanish-speaking markets in Malaysia and Singapore
  • Liaising with customers to understand the requirement and anticipate on this in collaboration with all relevant departments
  • Working with different departments in Malaysia and Singapore and their respective managers to focus on sales, product development, operations, quality control measures and customer relations
  • Responsible for all programs, itinerary, quotations, accounting matters as well as product development for the departments
  • Working in alignment with the company’s SOP and corporate guidelines in the daily operation
  • Regular communication with new and existing account in the markets in working toward a mutually sustainable growth
  • Ongoing product development, pricing and itinerary developments for new and existing customers, based on trends and demands from the markets
  • Design and host/coordinate on inspection trips for agent familiarization trips leading to new business and where needed, meeting customers in Malaysia
  • Provide training for the respective employees
  • Other task as assigned by Asian Trails’ Inbound Manager


  • A degree / diploma in the hospitality and tourism industry is required
  • Minimum 5 year experience in a travel & tourism company – experience in a similar position is essential
  • Excellent command of both Italian/Spanish and English– both verbally and in writing – is essential
  • Knowledge of a third language is definitely seen as an asset
  • An extensive knowledge of Malaysia and Singapore is a must. A good knowledge of other parts of Asia is seen as an asset
  • Able to delegate, cooperate and coordinate with all concerned person and institutions within the travel industry
  • Experience with DMC software is an advantage
  • Possess organization skills and proper communication skills with its supervisor
  • Excellent command of Microsoft Office applications (Excel, Word, Outlook) and excellent computing skills
  • The ideal candidate must be detailed-orientated, service-minded, some experience in negotiations and have a drive to deliver exceeding expectations
  • Able to work under pressure, meet tight deadlines and work flexible hours during peak season. A “Can Do” attitude and positive thinking that includes creative thinking is an asset

Asian Trails will only consider candidates with a genuine interest in joining a dynamic inbound travel company. Interested candidates are invited to send your updated resume, including a cover letter with salary expectations, a current photograph (not older than 6 months) and available start date in English to Ms. Izzaty or Ms. Natasha at

Only shortlisted candidates will be contacted

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