Charter Reservations & Operations Officer/Bangkok Head Office

Purpose of the role

The main purpose of the Reservation & Operation Officer, directly reporting to the Inbound Manager at Bangkok Head Office, is to be the contact person for the charter business when it comes to creating hotel reservations and pre booked excursions as specifically requested. The hotel reservations and pre booked excursions will be only related to the charter business.

In addition, during the summer season and before the start of the charter season, a support will be provided to non-charter accounts for tailor-made quotations and reservations.

Key Responsibilities/Job Description:

Responsible for confirming the hotel reservation (inside & outside the allotments) of the services requested by the clients with the various properties in Siam Bay Area (Bangkok, Pattaya, Hua Hin) and/or South Thailand destinations
Responsible for confirming the pre-booked excursions of the services requested by the clients within Siam Bay Area (Bangkok, Pattaya, Hua Hin) and/or South Thailand destinations
Receiving and following clients’ instructions to render our services
Support and coordination (with HR and Inbound Team) for “overseas” staff when they come to Thailand (apartments rentals, vehicles rentals, driving license, work permit,…)
Be the main contact person for the “overseas” staff in Bangkok when they come to Thailand
Organize inspection for hotels and excursions when it is requested
Coordinate with the Destination Manager and Operation Team for transfers in case of any special request or any last-minute change
Coordinate with Inbound Team for the excursion file with products & rates given to the agent on yearly basis. Double check services and costs with suppliers
Coordinate with Operation Team to provide all pick up time in Siam Bay Area for excursions & transfers
Ensure work is delivered to agreed service level
Communicate and interact properly with all departments involved
Perform other related duties as requested by supervisor or manager

Operation

Support to collect all transfer’s data to prepare the schedule and the job order for the drivers
Support to prepare documents to be brought at the airport and distributed to the drivers
Create transfer bookings in our system with driver assignments and cost allocations
Send booking requests to sea and land service providers in the destination
Prepare and send quotations requested from the head office or any other department
Negotiate with suppliers and make sure that all is in line with the requirements
Coordinate and work closely with other departments of Asian Trails Thailand for any request
Occasionally follow up and collect payments from customers on spot
Should be willing to travel out of office to handle some requests, if required
Foster good relationship with hotels, suppliers, and drivers
Other tasks as assigned by the head of the department

Qualifications / Experience:

Bachelor’s degree or higher in any related field
Good Knowledge of languages: English (Finish and/or Swedish and/or Czech and/or Polish is a plus)
Previous experience in hotel or other travel related industry is highly preferable (minimum 2-3 years)
Hard working, diligent and capable of working well under pressure, to meet tight deadlines and work flexible hours/days
A prior sales role in a related industry will be highly advantageous
Strong problem-solving & issue management skills
Good background knowledge in tourism industry (locally and internationally)
Good knowledge of Thailand and other South East Asian Destinations and products
Good communication skills

Asian Trails will only consider those with a genuine interest in joining a dynamic inbound travel company. Interested and potential candidates are invited to send us your updated resume, including a cover letter with salary expectations, a current photo (not older than 6 months), the date when you will be available and state why Asian Trails would benefit in hiring you for this position and send to: recruit(@)asiantrails.org

INCLUSIONS

A full day tour with a professional English-speaking guide. Other languages are on request and may be subject to supplementary charges
Transportation by car / mini-van with professional driver.
All entrance and donation fees for visits as mentioned in the description.
All applicable taxes and service charges
Lunch at a local restaurant is included (food only)

EXCLUSIONS

Tours, inclusions of any kind and other services that are not outlined in the tour description
Personal expenses such as meals, drinks, tips and gratuities, shopping, portage fees and optional tours, unless otherwise stated
Hotel accommodation in the destination of commencement.
Compulsory Christmas, country-specific festival and/or New Year dinner at included hotels
Single supplement charges for single travelers, where applicable
Any airline tickets, visa fees, additional transportation cost from and to the general meeting point
Supplements for transfers for customers arriving or departing from any airport or resorts located outside the general pick-up and drop-off locations
Hotel expenses of a personal nature, should an overnight be included: this includes mini-bar consumption, laundry, room service, any telephone or other communication cost not mentioned in the program
Travel insurance coverage for customers (highly recommendable)

GOOD TO KNOW

This tour is operated on full private basis with English-speaking guide. Other languages are on request / subject to availability and supplementary charges may apply.
Transfers are only operated within the downtown Chiang Mai areas and restricted to main hotels only.
Regions outside the central business district such as Mae Rim, Hang Dong, Doi Saket, Mae Taeng and Chiang Mai International Airport are excluded and supplementary charges apply.
We regret that are unable to provide pick-up and drop-off transfer services from and to apartment complexes, local guest houses or private apartments. We advise you kindly to head on your own arrangement to the nearest hotel inside the downtown Chiang Mai area.
We will do all possible to comply with any dietary requirements during this excursion; it may not always be possible to confirm your wishes in advance based on the choice of local restaurant.
Due to the nature of this tour, we regret to inform you that this excursion is not suitable for wheelchair users.
Guests are advised that some walking is required during this excursion; we always ensure that we take the most comfortable ways from the entrance of the sight to the sight itself.
The road up and down Doi Angkhang is not suitable for large coaches; for group travel, note that the group needs to be split up into mini-vans. We always will make efforts to confirm the exact pick-up time upon reservation.
For any operational issues in which are not able to confirm the exact pick-up time in advance, we reserve the right to inform you the day before the departure of the tour.
Due to the absence of ATM machines and credit cards payment portals, we highly recommend to bring sufficient cash with you. Please ensure that you bring sunglasses, a hat /cap and sunblock with a high SPF factor when traveling with us on this tour – even when it is cloudy, the sunrays still have an immense power.
We reserve the right to make necessary changes to the excursion in case of unfavourable weather conditions or situations where we are forced to make alterations to guarantee the safety of our guests.
It is recommendable to bring a jacket / sweater with you as temperatures on Doi Angkhang are often much cooler than around Chiang Mai.
It is the responsibility of the customer to provide us with the correct hotel information, should pick-up and drop-off services be included in the package.
Any changes in accommodation outside 48 hours will be handled accordingly: changes within 48 hours may be on request.