Thailand jobs

Inbound Manager (Middle East & Africa Markets) | Thailand
About the role

The role of the Inbound Manager for the Middle East & Africa markets is integral in the development of new collaborative efforts and maintaining internal procedures within our office in Thailand. The suitable candidate will actively participate in the development of Arabic-speaking as well as African markets, together with a dynamic team of local travel professionals. Based in Bangkok, the ideal, Arabic-speaking candidate will become a part of a great team of travel professionals in Thailand.

Responsibilities
  • Liaising with customers to understand and anticipate requirements;
  • Develop business relationships with key accounts and find solutions to increase business opportunities;
  • Work with different departments and their respective managers with a focus on product development, operations, quality control measures and customer relations;
  • Lead the team by example whilst driving and growing business in the Arabic-speaking as well as African markets in terms of sales and margins;
  • Create training and quality management roles in accordance with the company’s structure;
  • Create and maintain an inspiring team environment with an open communication culture where clear goals are set, tasks are delegated with clear guidelines and deadlines and provide team members receive constant coaching and development;
  • Maintain excellent supplier relationships and negotiate the best possible ad-hoc rates, in close collaboration with our sourcing team;
  • Design and host/coordinate inspection trips for agent familiarisation, generate new business ideas in coordination with the product development team and conduct regular training with the team;
  • Be the “Middle East Ambassador” of Asian Trails Thailand during trade shows, industry-related events and sales calls;
  • Set up various plans and reports based on business development and internal communication strategies;
  • Follow up payment for non-credit agents/overdue credit and make sure all payments are received within the given deadline;
  • Ensure that all relevant data is uploaded to the Asian Trails’ administration system and understand the overall concept;
  • Report to the executive management on a regular basis.
Qualifications
  • Bachelor’s degree in tourism; a university degree preferred;
  • Minimum 5 years’ experience in a management position in the tourism industry is a prerequisite;
  • Native speaking/fluent command of verbal and written Arabic and English is essential; other languages are a plus;
  • Working experience in the travel & tourism industry in Thailand is a must;
  • Good command of Microsoft Office applications and excellent computing skills;
  • Open for some travel within Thailand and abroad;
  • Have capability in developing standards, quality management, coordination and coaching techniques;
  • Able to work under pressure, meet tight deadlines and work flexible hours during peak season;
  • A “Can Do” attitude, positive mindset and creative thinking;
  • A strong sense of responsibility and the ability to prioritise and organise are preferred skill sets to fill this role;
  • Working under pressure is to be expected;
  • This position is available for foreigners, preferably native Arabic-speaking.
How to apply

Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.

For more details or about the role or how to apply, contact our HR team at: recruit@asiantrails.org

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