MICE Officer

Purpose of the role

The challenging role inside the expanding MICE team in Bangkok is to work towards offering an outstanding customer service including information, quotation, operation and administrative matters in regard to MICE related RFP’s for our clients. This function will be handling often complex quotations and ensuring that these are confirmed with all suppliers efficiently and with great accuracy. You will become part of a dynamic team of travel professionals, based in our Bangkok head office.

Key Responsibilities / Job Description

Assisting and supporting the MICE Manager and other colleagues in preparing quotations, itineraries and reservations including creating program, new ideas suggestion and prices offer to the clients
Negotiation of MICE services in line with the requirements from the customer
Foster good relationship to hotels/suppliers
Appropriate follow-up practices, including upselling of additional services
All accounting procedures for confirmed files: this includes issuing invoice sending to the clients, follow up payment of every booking with the accounting department
Research and development of new products, venues, and MICE related services
Updating backend information of venues, suppliers, accommodation and other services, related for the MICE industry
Preparation of pre-event inspection trips for project managers
Work closely with colleagues from other departments and offices within the Asian Trails Thailand head office for any related concern tasks and services
Other tasks as assigned by the head of the department

Qualifications:

Bachelor’s degree in the hospitality and tourism industry
Minimum 1 year experience in a travel & tourism company is an advantage. However freshly graduated candidate with appropriate MICE mentality will also be considered
Excellent command in Thai, English and French language skills (writing, reading, speaking and understanding) for international communication skills is essential
Excellent command of Microsoft Office applications (Excel, Word, Power Point, Outlook) and excellent computing skills
Knowledge of Thailand and its destinations is a must, particularly from a MICE perspective
Able to work under pressure, meet tight deadlines and work flexible hours during peak moments. A willingness to travel for work and spend time outside the office when required
Interpersonal skill, good teamwork, gentle and helpful
Hardworking and friendly, service minded attitude with a sense of discretion
Candidates must be detail-oriented and possess good negotiation skills
A “Can Do” attitude and positive thinking that includes creative thinking is an asset
This position is only open for Thai nationals

Asian Trails will only consider those with a genuine interest in joining a dynamic inbound travel company. Interested and potential candidates are invited to send us your updated resume, including a cover letter with salary expectations, a current photo (not older than 6 months), the date when you will be available and state why Asian Trails would benefit in hiring you for this position and send to recruit(@)asiantrails.org

Only shortlisted candidates will be contacted

INCLUSIONS

A full day tour with a professional English-speaking guide. Other languages are on request and may be subject to supplementary charges
Transportation by car / mini-van with professional driver.
All entrance and donation fees for visits as mentioned in the description.
All applicable taxes and service charges
Lunch at a local restaurant is included (food only)

EXCLUSIONS

Tours, inclusions of any kind and other services that are not outlined in the tour description
Personal expenses such as meals, drinks, tips and gratuities, shopping, portage fees and optional tours, unless otherwise stated
Hotel accommodation in the destination of commencement.
Compulsory Christmas, country-specific festival and/or New Year dinner at included hotels
Single supplement charges for single travelers, where applicable
Any airline tickets, visa fees, additional transportation cost from and to the general meeting point
Supplements for transfers for customers arriving or departing from any airport or resorts located outside the general pick-up and drop-off locations
Hotel expenses of a personal nature, should an overnight be included: this includes mini-bar consumption, laundry, room service, any telephone or other communication cost not mentioned in the program
Travel insurance coverage for customers (highly recommendable)

GOOD TO KNOW

This tour is operated on full private basis with English-speaking guide. Other languages are on request / subject to availability and supplementary charges may apply.
Transfers are only operated within the downtown Chiang Mai areas and restricted to main hotels only.
Regions outside the central business district such as Mae Rim, Hang Dong, Doi Saket, Mae Taeng and Chiang Mai International Airport are excluded and supplementary charges apply.
We regret that are unable to provide pick-up and drop-off transfer services from and to apartment complexes, local guest houses or private apartments. We advise you kindly to head on your own arrangement to the nearest hotel inside the downtown Chiang Mai area.
We will do all possible to comply with any dietary requirements during this excursion; it may not always be possible to confirm your wishes in advance based on the choice of local restaurant.
Due to the nature of this tour, we regret to inform you that this excursion is not suitable for wheelchair users.
Guests are advised that some walking is required during this excursion; we always ensure that we take the most comfortable ways from the entrance of the sight to the sight itself.
The road up and down Doi Angkhang is not suitable for large coaches; for group travel, note that the group needs to be split up into mini-vans. We always will make efforts to confirm the exact pick-up time upon reservation.
For any operational issues in which are not able to confirm the exact pick-up time in advance, we reserve the right to inform you the day before the departure of the tour.
Due to the absence of ATM machines and credit cards payment portals, we highly recommend to bring sufficient cash with you. Please ensure that you bring sunglasses, a hat /cap and sunblock with a high SPF factor when traveling with us on this tour – even when it is cloudy, the sunrays still have an immense power.
We reserve the right to make necessary changes to the excursion in case of unfavourable weather conditions or situations where we are forced to make alterations to guarantee the safety of our guests.
It is recommendable to bring a jacket / sweater with you as temperatures on Doi Angkhang are often much cooler than around Chiang Mai.
It is the responsibility of the customer to provide us with the correct hotel information, should pick-up and drop-off services be included in the package.
Any changes in accommodation outside 48 hours will be handled accordingly: changes within 48 hours may be on request.