Operation Officer

Purpose of the role

This important role within the Operation Department at Asian Trails Indonesia will be ensure all bookings are correctly entered into our booking management system in a timely and accurate manner and coordinate with the Operation Manager to investigate all complaints regarding guides, transportation company, and suppliers.

Overall Responsibilities:

  • Check carefully that all programs planned are confirmed
  • Pre-check services to make sure all services are reserved before client’s arrival
  • Assign and brief tour guides in coordination with the Operation Manager
  • Prepare all programs and documents needed for the guide during the tours
  • Communicate with tour guides to follow up the progress of the tours
  • Being able to negotiate with suppliers when required, to maintain a good partnership with them and help to solve problems
  • Confirm booking in advance to transportation companies, restaurants, and any other suppliers
  • To inspect and meet new suppliers when is required


  • Indonesian nationals
  • Bachelor’s degree in tourism and/or related working experience
  • Minimum 2 years of experience in tourism industry
  • Good command of English, additional European languages are an asset
  • Highly organized (accurate and detail oriented)
  • Strong communication and negotiating skill
  • High degree of customer service and satisfaction orientation
  • Pleasant personality and strong initiative
  • A strong sense of responsibility and the ability to prioritize and organize are preferred skill sets to fill this role
  • Able to work under pressure, meet tight deadlines and work flexible hours during peak season
  • Able to work independently as well as part of a team
  • A “Can Do” attitude and positive thinking that includes creative thinking is an asset
  • This position is open for Indonesian nationals only

Asian Trails will only consider those with a genuine interest in joining a dynamic inbound travel. Interested and potential candidates are invited to send us your updated resume, including a cover letter with salary expectations, a current photo (not older than 6 months), the date when you will be available and state why Asian Trails would benefit in hiring the suitable candidate in English in Word to lydia(@)asiantrails.co.id 

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