Operations Officer (Cambodia)

Purpose of the role

  • Create file from each booking
  • Prepare tour advance to guide
  • Working on Lemax System

Overall Responsibilities:

  • Create operations files in order to update all information related to bookings
  • Prepare cash advance based on confirmed itinerary for guide
  • Prepare welcome sign for drivers
  • Update contracts and information such as boat fees, entrance fees to each site for all the provinces except for Siem Reap and share to sales team
  • Record upcoming booking roster on excel
  • Book services such as car/guides/boat/restaurant… and coordinate if any amendments
  • Using Lemax system to land voucher of car, guide, restaurant and calculate TTO (Tour & Transfer Order)
  • Check daily arrival and departure transfer list from Lemax System & Excel
  • Book air tickets using Abacus and Amadeus System (not mandatory)
  • Handle files from French market, incentive, product and other
  • Reconfirm all services before group arrival
  • Provide report to file handler if any issue happen on spot such as complaints, accidents, etc.
  • Go on field to greet the clients and organize tour for groups/MICE


  • Bachelor’s Degree in tourism or related field from an accredited university
  • At least 1 year experience in operation at Travel agents or related
  • Experience in working with international NGOs or a company
  • Knowledge of English language and computer proficiency (Microsoft Office, and other software)
  • Strong interpersonal skills
  • High level of commitment, service minded and strong work ethic
  • Able to work under pressure, independently as well as within a team; flexible work hour as workload and can become intense during high season

Asian Trails will only consider those with a genuine interest in joining a dynamic inbound travel company. Interested and potential candidates are invited to send us your updated resume, including a cover letter with salary expectations, a current photo (not older than 6 months), a copy of all relevant certificates and state why Asian Trails would benefit in hiring the suitable candidate in English in Word to Ms Kimhorn Huon via email: kimhorn@asiantrails.com.kh.

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