Product Manager (Malaysia)

Purpose of the role

The role of Product Manager is an integral role in the development of our products inside Malaysia. The suitable candidate will set the tone and guide the various teams in sending newly developed tours and updated travel options for its customers as well ensure that rates with all suppliers are on par with the market. Based in Kuala Lumpur, the ideal candidate will become a part of a great team of travel professionals in Malaysia.

Overall Responsibilities:

Responsible for product research and development
Liaising with the customers to understand product requirements
Quotations and program detail preparation and checks to be in line with the tour operators’ requirements
Actively inspect new hotels, tourism sights and services and provide a report
Assisting in the production of yearly catalogues for our business partners
Ensuring that all relevant data is uploaded in Asian Trails’ administration system
Prepare and update the annual tariff and itinerary descriptions
Support the group marketing department with ideas and contributions for the various marketing channels
Representing Asian Trails at trade shows, some travel may be required
Yearly appraisal of subordinates
Coordinate within the office on all outstanding issues and provide support for other activities as assigned by the General Manager
Participate in new product research and development ensuring health and safety compliance as well as implementation of sustainability measures
Facilitate in Asian Trails group marketing activities (acquiring new product, destination updates, article write-ups and managing content deadlines)
Lead coordinator for Travelife sustainability compliance, implementation and certification for Asian Trails Malaysia

Qualifications:

Bachelor’s degree or higher in any related field
English as mother tongue. Any other European language is an advantage
At least 5 years’ experience in the tourism industry, product Management, tour guiding or similar role
Ability to understand and adapt to the Asian Culture
Creative and adventurous personality
Positive and dynamic person with the ability to communicate well with all stakeholders
Excellent product and destination knowledge is a requisite
Able to work independently
Able to work under pressure, meet tight deadlines and work flexible hours during peak season. A “Can Do” attitude and positive thinking, includes creative thinking
Able to handle sudden changes and emergency cases remotely
This position is available for both foreign and Malaysian nationals

Asian Trails will only consider those with a genuine interest in joining a dynamic inbound travel company. Interested and potential candidates are invited to send us your updated resume, including a cover letter with salary expectations, a current photo (not older than 6 months), the date when you will be available and state why Asian Trails would benefit in hiring the suitable candidate in English in Word to Ms Izzaty or Ms Natasha via email: hr@asiantrails.com.my

Only shortlisted candidates will be contacted

INCLUSIONS

A full day tour with a professional English-speaking guide. Other languages are on request and may be subject to supplementary charges
Transportation by car / mini-van with professional driver.
All entrance and donation fees for visits as mentioned in the description.
All applicable taxes and service charges
Lunch at a local restaurant is included (food only)

EXCLUSIONS

Tours, inclusions of any kind and other services that are not outlined in the tour description
Personal expenses such as meals, drinks, tips and gratuities, shopping, portage fees and optional tours, unless otherwise stated
Hotel accommodation in the destination of commencement.
Compulsory Christmas, country-specific festival and/or New Year dinner at included hotels
Single supplement charges for single travelers, where applicable
Any airline tickets, visa fees, additional transportation cost from and to the general meeting point
Supplements for transfers for customers arriving or departing from any airport or resorts located outside the general pick-up and drop-off locations
Hotel expenses of a personal nature, should an overnight be included: this includes mini-bar consumption, laundry, room service, any telephone or other communication cost not mentioned in the program
Travel insurance coverage for customers (highly recommendable)

GOOD TO KNOW

This tour is operated on full private basis with English-speaking guide. Other languages are on request / subject to availability and supplementary charges may apply.
Transfers are only operated within the downtown Chiang Mai areas and restricted to main hotels only.
Regions outside the central business district such as Mae Rim, Hang Dong, Doi Saket, Mae Taeng and Chiang Mai International Airport are excluded and supplementary charges apply.
We regret that are unable to provide pick-up and drop-off transfer services from and to apartment complexes, local guest houses or private apartments. We advise you kindly to head on your own arrangement to the nearest hotel inside the downtown Chiang Mai area.
We will do all possible to comply with any dietary requirements during this excursion; it may not always be possible to confirm your wishes in advance based on the choice of local restaurant.
Due to the nature of this tour, we regret to inform you that this excursion is not suitable for wheelchair users.
Guests are advised that some walking is required during this excursion; we always ensure that we take the most comfortable ways from the entrance of the sight to the sight itself.
The road up and down Doi Angkhang is not suitable for large coaches; for group travel, note that the group needs to be split up into mini-vans. We always will make efforts to confirm the exact pick-up time upon reservation.
For any operational issues in which are not able to confirm the exact pick-up time in advance, we reserve the right to inform you the day before the departure of the tour.
Due to the absence of ATM machines and credit cards payment portals, we highly recommend to bring sufficient cash with you. Please ensure that you bring sunglasses, a hat /cap and sunblock with a high SPF factor when traveling with us on this tour – even when it is cloudy, the sunrays still have an immense power.
We reserve the right to make necessary changes to the excursion in case of unfavourable weather conditions or situations where we are forced to make alterations to guarantee the safety of our guests.
It is recommendable to bring a jacket / sweater with you as temperatures on Doi Angkhang are often much cooler than around Chiang Mai.
It is the responsibility of the customer to provide us with the correct hotel information, should pick-up and drop-off services be included in the package.
Any changes in accommodation outside 48 hours will be handled accordingly: changes within 48 hours may be on request.