Tour Administrator & Reservation – Inbound

Purpose of the role

The role of tour administrator of reservations is a crucial link between our partner and our suppliers. In this role you will be taking care of the complete reservation process including starting from receiving requests from travel agents abroad, prepare offers and quotations, timely follow-up and booking of all services with our branch offices, hotels and suppliers in Thailand. You are also responsible to issue vouchers to hotels and other suppliers as well as the invoicing process and payment collection. You will be joining our young and dynamic French market colleagues.

Key Responsibilities / Job Description

  • Responsible for communication with the overseas travel agencies and tour operators
  • Preparation of itineraries and quotations
  • Sending reservation requests to hotels and land service providers in Thailand
  • Follow up on sent over programs
  • Ensuring that all relevant data is uploaded in Asian Trails’ administration system
  • Coordination with the operation department with our offices in booking land services
  • Follow up payment with its customers
  • General administration tasks
  • Work closely with colleagues from other departments and offices within the Asian Trails Group


  • Good command of English and French
  • 1-2 years’ experience in a travel & tourism company
  • Specific destination knowledge in Thailand and/or South East Asia
  • Experience with FIT and GIT/series bookings of advantage
  • Experience with TOPAX, TOURPLAN software of advantage
  • Good command of Microsoft Office applications (Excel, Word, etc.)
  • Able to work under pressure, meet tight deadlines and work flexible hours during peak season
  • A “Can Do” attitude and positive thinking that includes creative thinking is an asset
  • This position is only open for Thai nationals

Asian Trails will only consider those with a genuine interest in joining a dynamic inbound travel company. Interested and potential candidates are invited to send us your updated resume, including a cover letter with salary expectations, a current photo (not older than 6 months), the date when you will be available and state why Asian Trails would benefit in hiring you for this position and send to: recruit(@)

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