Travel Consultant – Inbound Department (Laos)

Purpose of the role

This important role within the Inbound Department at Asian Trails Laos is responsible for arranging every aspect of a client’s travel plans. By providing clients with professional travel guidance, the successful candidate will help strengthen our existing customer base and develop new customer relationships.

Overall Responsibilities:

  • Assist with MICE and Global market requests
  • Create quotations in the system and follow up as necessary
  • Keep files up to date and confirm bookings in the system and with clients if a request materialises
  • Provide clients with up-to-date tour options, sustainable tours with correct travel information
  • Renegotiate with suppliers or find new suppliers, services, products if necessary
  • Make sure that all services are booked with local suppliers and hotels
  • Once booking is confirmed, issue a pro-forma invoice and coordinate with accounting department regarding payment
  • Follow up and stay informed of one’s own bookings while the guests are in-country until they depart
  • Handle and reply to comments and complaints (if any)
  • Regularly update booking status (request, option, confirmed, cancelled)
  • Check costs for all bookings when requested by the Accounting Department
  • Ensure company’s standard operating procedures are adhered to at all times
  • Stay informed about tourism-related issues in the destination
  • Perform any other duties requested by the management


  • University degree in tourism, business administration or foreign language
  • Comprehensive travel industry knowledge (direct selling and tour guiding experience would be an advantage)
  • Understanding of market trends and market segments
  • Fluent verbal and written communication skills in English. Command of another language, such as French, German or Spanish is a plus
  • Strong computing skills including use of full suite of MS Office programmes
  • Excellent interpersonal and presentation skills
  • Well organised and proactive with clients
  • Willing to travel from time to time, including to remote areas of the country

Asian Trails will only consider candidates with a genuine interest in joining a dynamic inbound travel company. Interested candidates are invited to send your updated resume, including a cover letter with salary expectations, a current photograph and preferred start date in English to

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