Vox City Tour Administrator & Representative

Purpose of the role

For this challenging role to be based in our Bangkok office, we are looking for an enthusiastic and experienced professional to support our Domestic Sales Team, and especially successfully implement and grow the Vox City Tour project. For this role, you will be reporting directly into the Thailand Domestic Sales Manager. You will need to maintain a high standard of service to agents, our Vox business partners and clients on spot or online and help to control all activity within the Domestic & Vox Department.

Key Responsibilities / Job Description

  • Become a highly knowledgeable expert regarding all Vox business matters
  • Streamline all current products and corresponding services and enhance wherever possible
  • Be a proactive link between Vox headquarters, business-related venues, tour guides, and clients
  • Schedule and monitor guide working hours, occasionally provide Vox guide services on spot
  • Overlook, train and monitor Vox tour guide services on spot
  • Be on a constant outlook for new product, business and service growth opportunities and consult and inform Thailand Domestic Sales Manager as well as occasionally Vox Agent on the destination and suggest the right product offer
  • Deliver competitive and attractive quotations to all business-related collaborators (hotels; malls; tour counters etc.) and adhere to strict turnaround times
  • Assist to source new hotels and other Vox sales channels within Bangkok area and potentially other destinations in the future
  • Follow up on any outstanding amounts for Agents
  • Key in all potentially needed services line in our reservation system LEMAX and prepare all documents (such as itinerary and vouchers) to the operation department to handover to clients and guides and also send documents to hotels or suppliers concerned
  • Assist with unforeseen client problems such as online/app service issues, weather conditions, accidents, delays, refunds, etc.
  • Be available and lead Vox inspection trips

Qualifications / Desired experience

  • Successfully completed degree of international tourism
  • Fluent command of English – both verbally and in writing – is essential
  • VALID tour guide license is a MUST
  • Expert Thailand destination knowledge (additional destination knowledge for countries outside of Thailand such as Laos, Cambodia, Vietnam, Indonesia, Malaysia, Singapore is a plus)
  • Good relations with local suppliers and hotel Sales Teams to best support the demands of tailor-made requests
  • A creative mind-set and pro-active approach
  • Great communication and interpersonal skills
  • A think-out-of-the-box and hands-on attitude
  • Strong negotiation and presentation skills
  • Excellent command of Microsoft Office applications (Excel, Word, Outlook) and excellent computing skills
  • Able to work under pressure, meet tight deadlines and work flexible hours during peak moments. A willingness to travel for work and spend time outside the office when required
  • Able to delegate, cooperate and coordinate with all concerned persona and institutions within the travel industry
  • Hardworking and friendly, service minded attitude
  • Candidates must be detail-oriented and possess good negotiation skills
  • A “Can Do” attitude and positive thinking that includes creative thinking is an asset

Asian Trails will only consider those with a genuine interest in joining a dynamic inbound travel company. Interested and potential candidates are invited to send us your updated resume, including a cover letter with salary expectations, a current photo (not older than 6 months), the date when you will be available and state why Asian Trails would benefit in hiring you for this position and send to: recruit(@)asiantrails.org

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