Vox City Tour Administrator & Representative

Purpose of the role

For this challenging role to be based in our Bangkok office, we are looking for an enthusiastic and experienced professional to support our Domestic Sales Team, and especially successfully implement and grow the Vox City Tour project. For this role, you will be reporting directly into the Thailand Domestic Sales Manager. You will need to maintain a high standard of service to agents, our Vox business partners and clients on spot or online and help to control all activity within the Domestic & Vox Department.

Key Responsibilities / Job Description

Become a highly knowledgeable expert regarding all Vox business matters
Streamline all current products and corresponding services and enhance wherever possible
Be a proactive link between Vox headquarters, business-related venues, tour guides, and clients
Schedule and monitor guide working hours, occasionally provide Vox guide services on spot
Overlook, train and monitor Vox tour guide services on spot
Be on a constant outlook for new product, business and service growth opportunities and consult and inform Thailand Domestic Sales Manager as well as occasionally Vox Agent on the destination and suggest the right product offer
Deliver competitive and attractive quotations to all business-related collaborators (hotels; malls; tour counters etc.) and adhere to strict turnaround times
Assist to source new hotels and other Vox sales channels within Bangkok area and potentially other destinations in the future
Follow up on any outstanding amounts for Agents
Key in all potentially needed services line in our reservation system LEMAX and prepare all documents (such as itinerary and vouchers) to the operation department to handover to clients and guides and also send documents to hotels or suppliers concerned
Assist with unforeseen client problems such as online/app service issues, weather conditions, accidents, delays, refunds, etc.
Be available and lead Vox inspection trips

Qualifications / Desired experience

Successfully completed degree of international tourism
Fluent command of English – both verbally and in writing – is essential
VALID tour guide license is a MUST
Expert Thailand destination knowledge (additional destination knowledge for countries outside of Thailand such as Laos, Cambodia, Vietnam, Indonesia, Malaysia, Singapore is a plus)
Good relations with local suppliers and hotel Sales Teams to best support the demands of tailor-made requests
A creative mind-set and pro-active approach
Great communication and interpersonal skills
A think-out-of-the-box and hands-on attitude
Strong negotiation and presentation skills
Excellent command of Microsoft Office applications (Excel, Word, Outlook) and excellent computing skills
Able to work under pressure, meet tight deadlines and work flexible hours during peak moments. A willingness to travel for work and spend time outside the office when required
Able to delegate, cooperate and coordinate with all concerned persona and institutions within the travel industry
Hardworking and friendly, service minded attitude
Candidates must be detail-oriented and possess good negotiation skills
A “Can Do” attitude and positive thinking that includes creative thinking is an asset

Asian Trails will only consider those with a genuine interest in joining a dynamic inbound travel company. Interested and potential candidates are invited to send us your updated resume, including a cover letter with salary expectations, a current photo (not older than 6 months), the date when you will be available and state why Asian Trails would benefit in hiring you for this position and send to: recruit(@)asiantrails.org

INCLUSIONS

A full day tour with a professional English-speaking guide. Other languages are on request and may be subject to supplementary charges
Transportation by car / mini-van with professional driver.
All entrance and donation fees for visits as mentioned in the description.
All applicable taxes and service charges
Lunch at a local restaurant is included (food only)

EXCLUSIONS

Tours, inclusions of any kind and other services that are not outlined in the tour description
Personal expenses such as meals, drinks, tips and gratuities, shopping, portage fees and optional tours, unless otherwise stated
Hotel accommodation in the destination of commencement.
Compulsory Christmas, country-specific festival and/or New Year dinner at included hotels
Single supplement charges for single travelers, where applicable
Any airline tickets, visa fees, additional transportation cost from and to the general meeting point
Supplements for transfers for customers arriving or departing from any airport or resorts located outside the general pick-up and drop-off locations
Hotel expenses of a personal nature, should an overnight be included: this includes mini-bar consumption, laundry, room service, any telephone or other communication cost not mentioned in the program
Travel insurance coverage for customers (highly recommendable)

GOOD TO KNOW

This tour is operated on full private basis with English-speaking guide. Other languages are on request / subject to availability and supplementary charges may apply.
Transfers are only operated within the downtown Chiang Mai areas and restricted to main hotels only.
Regions outside the central business district such as Mae Rim, Hang Dong, Doi Saket, Mae Taeng and Chiang Mai International Airport are excluded and supplementary charges apply.
We regret that are unable to provide pick-up and drop-off transfer services from and to apartment complexes, local guest houses or private apartments. We advise you kindly to head on your own arrangement to the nearest hotel inside the downtown Chiang Mai area.
We will do all possible to comply with any dietary requirements during this excursion; it may not always be possible to confirm your wishes in advance based on the choice of local restaurant.
Due to the nature of this tour, we regret to inform you that this excursion is not suitable for wheelchair users.
Guests are advised that some walking is required during this excursion; we always ensure that we take the most comfortable ways from the entrance of the sight to the sight itself.
The road up and down Doi Angkhang is not suitable for large coaches; for group travel, note that the group needs to be split up into mini-vans. We always will make efforts to confirm the exact pick-up time upon reservation.
For any operational issues in which are not able to confirm the exact pick-up time in advance, we reserve the right to inform you the day before the departure of the tour.
Due to the absence of ATM machines and credit cards payment portals, we highly recommend to bring sufficient cash with you. Please ensure that you bring sunglasses, a hat /cap and sunblock with a high SPF factor when traveling with us on this tour – even when it is cloudy, the sunrays still have an immense power.
We reserve the right to make necessary changes to the excursion in case of unfavourable weather conditions or situations where we are forced to make alterations to guarantee the safety of our guests.
It is recommendable to bring a jacket / sweater with you as temperatures on Doi Angkhang are often much cooler than around Chiang Mai.
It is the responsibility of the customer to provide us with the correct hotel information, should pick-up and drop-off services be included in the package.
Any changes in accommodation outside 48 hours will be handled accordingly: changes within 48 hours may be on request.