Tour desk services
Asian Trails' tour desks
Our tour desk services deliver a range of bespoke tours and packages for seat-in-coach and tailor-made travel. We add value to the guest experience with our comprehensive range of services, including guided city walks, sightseeing and airport transfers. Combining professional customer service with in-depth destination knowledge, our dedicated tour desk team offers reliable support for every journey. Asian Trails’ services are quality assured, backed by industry-leading insurance.
Bespoke tours
and packages
Comprehensive
services
Destination
expertise
Quality
assurance
Our service promise
24-hour and
multi-lingual service
We offer round-the-clock support and speak your travellers’ languages
Local knowledge
Our guides are experts
about local and authentic experiences
No hidden extra costs
Our tour desk services offer peace of mind with no unexpected fees
Health and safety
All of our team members adhere to trusted standards in health and safety
Responsible travel
We focus on ethical and sustainable tours, including authentic interactions with local people and places.
Industry-leading insurance
We offer access to best-in-region third-party coverage
Creating value for your brand
Access additional income streams and enhance your hotel’s profitability. With our tour counter services, you can tap into new revenue sources and build on the overall guest experience, leading to an increase in bookings and profitability.
Unique guest experiences
Our product portfolio includes a vast range of cultural experiences as well as eco-friendly adventures in nature. All of our experiences are designed to appeal to environmentally conscious travellers.
Group booking support
From private dinners to team building, day tours and other activities, our comprehensive group support services help you meet the demands of group travellers. Streamline the process from quotation to experience with our customised offers. Our tailored packages and industry knowledge make your hotel the ideal choice for organisers.
Customised desk design
To enhance visibility and drive sales, Asian Trails’ tour desks are custom-designed to match your brand, with a variety of promotional materials, such as tour books, maps, signboards and more.
Professional team
Our service-minded staff are professional, well-trained, fluent in English and have extensive local tourism knowledge. We also comply with health and safety regulations.
Full range of vehicles
From luxury vehicles to minivans and big buses, our large fleet of vehicles caters for any group size and budget. Our electric vehicles help make travel more sustainable and all vehicles are fully insured.
Browse our Thailand trails
Browse our collection of bespoke and curated tours, including a wide range of active adventures, digital trails, family activities, romantic moments, culinary experiences and more!
Partnership Styles
We offer two fully flexible partnership models with diverse revenue models to suit your resources and objectives.
Remote Tour Desk
(Digital Concierge)
- Instant bookings via QR code / mobile device.
- Online service provided by dedicated Asian Trails staff.
- No setup, staffing or maintenance costs.
- Ideal for boutique properties.
Revenue model: Commission-based
Physical Tour Desk
(On-site)
- Full-service support.
- On-site service provided by dedicated Asian Trails staff.
- Customisable tour desk design and promotional materials.
- Ideal for high-volume / luxury properties.
Revenue model: Choose from commission-based, rent-based or hybrid options.
Commission-based
Model
Performance-led approach
- Revenue based on performance.
- Commission earned on every booking.
- High earning potential based on sales.
Rent-based
Model
Fixed-income structure
- Fixed rental fee.
- Guaranteed revenue regardless of sales performance.
- Minimal financial risk.
Hybrid Model
(Rent + Commission)
Balanced revenue strategy
- Guaranteed base income with potential upside.
- Balanced risk and reward for both parties.
- Aligned objectives for mutual success.
Our partners
What our guests say
Our tour desk services add value to the guest experience, improve guest satisfaction and generate positive reviews for your hotel.
A special applause to the manager of the tour operator who advised us best in choosing the excursions.
– Francy270814, traveller from Italy
Excellent service and courtesy of all the staff, including the person in charge of tourist tours. Beautiful and impeccable room.
– Francesca, traveller from Italy
