This role is responsible for delivering excellent operational support and services to Spanish-speaking guests, while also providing assistance to German-, Italian-, and French-speaking guests as required. The role ensures smooth travel arrangements, effective communication, and a positive guest experience in coordination with internal teams, suppliers, and other relevant stakeholders.

• Provide assistance and support to Spanish-speaking guests throughout their travel arrangements and stay.
• Communicate with German-, Italian-, and French-speaking guests when required, ensuring clear and effective communication.
• Coordinate with internal departments, tour guides, drivers, hotels, and other suppliers to ensure smooth daily operations.
• Assist with guest inquiries, special requests, complaints, and operational issues in a professional and timely manner.
• Provide accurate travel information, itinerary details, transfer arrangements, and other relevant services to guests.
• Monitor daily operations and follow up on service arrangements to ensure they meet company standards and guest expectations.
• Support the resolution of unexpected situations and provide appropriate solutions to maintain guest satisfaction.
• Maintain effective communication and cooperation with colleagues and relevant stakeholders.
• Perform other duties and responsibilities as assigned by the supervisor or management.

• Bachelor’s degree in tourism, hospitality, languages, business administration, or a related field is preferred.
• Fluency in Spanish is essential. Knowledge of additional languages (Italian, French or German) will be considered a strong advantage.
• Good command of English for internal communication and coordination with colleagues and business partners.
• Excellent communication and interpersonal skills, with the ability to provide destination information and assist guests professionally.
• Strong sales and customer service skills, with the ability to promote and sell excursions and activities effectively.
• Good organisational skills and attention to detail in managing bookings, transfers, and other travel-related services.
• Ability to remain flexible and responsive to guests’ needs throughout their stay, including providing emergency assistance when required.

Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.

For more details or about the role or how to apply, contact our HR team at: recruit@asiantrails.org