To oversee and coordinate end-to-end tour operations for the Indian Subcontinent segment, ensuring high service quality, operational efficiency, and seamless execution of travel itineraries. This role acts as the key operational leader for the region, optimising resources, supervising tour staff, and maintaining strong supplier relationships to deliver superior travel experiences under the Asian Trails brand.

• Supervise day-to-day tour operations for the Indian Subcontinent market (including India, Nepal, Bhutan, Sri Lanka, the Maldives, etc.).
• Manage and train tour operations staff and guides to maintain service excellence and ensure adherence to company standards.
• Oversee booking processes, supplier coordination, and on-the-ground logistics for all tour programmes in the region.
• Monitor and resolve operational issues, last-minute changes, and emergency situations efficiently.
• Conduct regular quality checks on suppliers (hotels, transport, and guides) and ensure compliance with contractual agreements.
• Liaise closely with the Product, Sales, and Reservations teams to ensure the accurate execution of itineraries.
• Evaluate operational performance data, tour feedback, and supplier performance to drive improvements.
• Negotiate rates and terms with local suppliers where required.
• Ensure all tours comply with relevant safety, legal, and regulatory standards.
• Prepare operational reports and provide input into budgeting and cost control for the region.
• Develop a thorough understanding of the sustainable products available and encourage clients to include relevant options in their programmes.
• Invite agents to participate in our Refillable Water Bottle and Carbon Offsetting initiatives.
• Perform other duties and undertake special projects as assigned.

Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.

For more details or about the role or how to apply, contact our HR team at: recruit@asiantrails.org