Emergency Contacts

Our emergency contacts are on stand by 24 hours, 7 days a week to assist customers at any time throughout their journey.

Cambodia

Virginie Kury Managing Director Tel / WhatsApp: +855-99-500-217	Chanporen Tith Program and Inbound Manager Tel / WhatsApp: +855-12-754-581
Sothea Pensin Phnom Penh Operation Manager Tel / WhatsApp: +855-17-222-400	Samart Kim Siem Reap Operation Manager Tel / WhatsApp: +855-12-410-800

Virginie Kury

Managing Director
Tel / WhatsApp: +855-99-500-217

Chanporen Tith

Program and Inbound Manager
Tel / WhatsApp: +855-12-754-581

Sothea Pensin

Phnom Penh Operation Manager
Tel / WhatsApp: +855-17-222-400

Samart Kim

Siem Reap Operation Manager
Tel / WhatsApp: +855-12-410-800

Office hours are Monday to Friday from 8 am to 5.30 pm.

China & Hong Kong

English Customer Service Tel: +86-131-212-449-62	Spanish Customer Service Tel: +86-152-107-408-85

English Customer Service

Tel: +86-131-212-449-62

Spanish Customer Service

Tel: +86-152-107-408-85

Xiaolin Zhang Managing Director Tel: +86-138-108-957-45

Xiaolin Zhang

Managing Director
Tel: +86-138-108-957-45

Office hours are Monday to Friday from 9 am to 6 pm.

Indonesia

Emergency Customer Service Tel / WhatsApp: +62-81-138-69377

Emergency Customer Service

Tel / WhatsApp: +62-81-138-69377

Mathias Ziolkowski Service Delivery Manager mathias@asiantrails.co.id	Estelle Vergnes General Manager Tel / WhatsApp: +62-811-398-1015

Mathias Ziolkowski

Service Delivery Manager
mathias@asiantrails.co.id

Estelle Vergnes

General Manager
Tel / WhatsApp: +62-811-398-1015

Office hours are Monday to Friday from 9 am to 6 pm.

Laos

Emergency Customer Service Tel / WhatsApp: +856-20-2221-1950 res@asiantrailslaos.com

Emergency Customer Service

Tel / WhatsApp: +856-20-2221-1950
res@asiantrailslaos.com

Office hours are Monday to Friday from 8:30 am to 5:30 pm.

Malaysia

Emergency Customer Service Tel / WhatsApp: +60-19-354-0590

Emergency Customer Service

Tel / WhatsApp: +60-19-354-0590

Emir Cherif Managing Director Tel / WhatsApp: +60-19-304-1714	Julien Collot General Manager Tel / WhatsApp: +60-19-354-4942	Julien Borer Customer Service Manager Tel / WhatsApp: +60-12-354-4748

Emir Cherif

Managing Director
Tel / WhatsApp: +60-19-304-1714

Julien Collot

General Manager
Tel / WhatsApp: +60-19-354-4942

Julien Borer

Customer Service Manager
Tel / WhatsApp: +60-12-354-4748

Office hours are Monday to Friday from 9 am to 6 pm.

Myanmar

Emergency Customer Service Tel / WhatsApp: +95-9-200-5659

Emergency Customer Service

Tel / WhatsApp: +95-9-200-5659

Naw Eh May Htoo Deputy Managing Director Tel / WhatsApp: +95-9-5094-858	Saw Win Operations Manager Tel / WhatsApp: +95-9-421-742-861

Naw Eh May Htoo

Deputy Managing Director
Tel / WhatsApp: +95-9-5094-858

Saw Win

Operations Manager
Tel / WhatsApp: +95-9-421-742-861

Office hours are Monday to Friday from 9 am to 5.30 pm.

Singapore

Emergency Customer Service Tel / WhatsApp: +65-81-18-5883

Emergency Customer Service

Tel / WhatsApp: +65-81-18-5883

Emir Cherif Managing Director Tel / WhatsApp: +60-19-304-1714	Julien Collot General Manager Tel / WhatsApp: +60-19-354-4942	Julien Borer Customer Service Manager Tel / WhatsApp: +60-12-354-4748

Emir Cherif

Managing Director
Tel / WhatsApp: +60-19-304-1714

Julien Collot

General Manager
Tel / WhatsApp: +60-19-354-4942

Julien Borer

Customer Service Manager
Tel / WhatsApp: +60-12-354-4748

Office hours are Monday to Friday from 9 am to 6 pm.

Thailand

Operations Manager Raddhee Jarasnetiroj Tel: +66-81-343-0216	English Customer Relations Elies Rostane Tel: +66-98-279-5791	French Customer Relations Elies Rostane Tel: +66-81-987-5509
German Customer Relations Sebastian Kromberg Tel / WhatsApp: +66-91-469-4619	Latin Markets Customer Relations Elide Gregori Tel / WhatsApp: +66-82-105-0617	Italian Customer Relations Denis Zanirato Tel / WhatsApp: +66-94-420-2647

Operations Manager

Raddhee Jarasnetiroj
Tel: +66-81-343-0216

English Customer Relations

Elies Rostane
Tel: +66-98-279-5791

French Customer Relations

Elies Rostane
Tel: +66-81-987-5509

German Customer Relations

Sebastian Kromberg
Tel / WhatsApp: +66-91-469-4619

Latin Markets Customer Relations

Elide Gregori
Tel / WhatsApp: +66-82-105-0617

Italian Customer Relations

Denis Zanirato
Tel / WhatsApp: +66-94-420-2647

For emergencies involving guests currently in Thailand, please contact our local representatives:

Bangkok and Northern Thailand Sai (Tel / WhatsApp): +66-62-243-2688 Nuria (Tel / WhatsApp): +66-65-237-5184 Daniel (Tel / WhatsApp): +66-93-580-9312 Email: bkkrep@asiantrails.org	Phuket Mike (Tel / WhatsApp): +66-61-271-5090 Bryan (Tel / WhatsApp): +66-65-415-6807 Email: hktkhlrep@asiantrails.org

Bangkok and Northern Thailand

Sai (Tel / WhatsApp): +66-62-243-2688
Nuria (Tel / WhatsApp): +66-65-237-5184
Daniel (Tel / WhatsApp): +66-93-580-9312

Email: bkkrep@asiantrails.org

Phuket

Mike (Tel / WhatsApp): +66-61-271-5090
Bryan (Tel / WhatsApp): +66-65-415-6807

Email: hktkhlrep@asiantrails.org

Krabi Joao (Tel / WhatsApp): +66-65-528-9006 Email: joao@asiantrails.org, abdulloh@asiantrails.org	Samui Martin (Tel / WhatsApp): +66-61-404-2055 Email: martin.s@asiantrails.org

Krabi

Joao (Tel / WhatsApp): +66-65-528-9006

Email: joao@asiantrails.org, abdulloh@asiantrails.org

Samui

Martin (Tel / WhatsApp): +66-61-404-2055

Email: martin.s@asiantrails.org

Office hours are Monday to Friday from 8.30 am to 6 pm.

Vietnam

Emergency Customer Service Binh Phan Tel / WhatsApp: +84-969-798-235

Emergency Customer Service

Binh Phan
Tel / WhatsApp: +84-969-798-235

Office hours are Monday to Friday 8 am to 5.30 pm.

Asian Trails' offices

INCLUSIONS

A full day tour with a professional English-speaking guide. Other languages are on request and may be subject to supplementary charges
Transportation by car / mini-van with professional driver.
All entrance and donation fees for visits as mentioned in the description.
All applicable taxes and service charges
Lunch at a local restaurant is included (food only)

EXCLUSIONS

Tours, inclusions of any kind and other services that are not outlined in the tour description
Personal expenses such as meals, drinks, tips and gratuities, shopping, portage fees and optional tours, unless otherwise stated
Hotel accommodation in the destination of commencement.
Compulsory Christmas, country-specific festival and/or New Year dinner at included hotels
Single supplement charges for single travelers, where applicable
Any airline tickets, visa fees, additional transportation cost from and to the general meeting point
Supplements for transfers for customers arriving or departing from any airport or resorts located outside the general pick-up and drop-off locations
Hotel expenses of a personal nature, should an overnight be included: this includes mini-bar consumption, laundry, room service, any telephone or other communication cost not mentioned in the program
Travel insurance coverage for customers (highly recommendable)

GOOD TO KNOW

This tour is operated on full private basis with English-speaking guide. Other languages are on request / subject to availability and supplementary charges may apply.
Transfers are only operated within the downtown Chiang Mai areas and restricted to main hotels only.
Regions outside the central business district such as Mae Rim, Hang Dong, Doi Saket, Mae Taeng and Chiang Mai International Airport are excluded and supplementary charges apply.
We regret that are unable to provide pick-up and drop-off transfer services from and to apartment complexes, local guest houses or private apartments. We advise you kindly to head on your own arrangement to the nearest hotel inside the downtown Chiang Mai area.
We will do all possible to comply with any dietary requirements during this excursion; it may not always be possible to confirm your wishes in advance based on the choice of local restaurant.
Due to the nature of this tour, we regret to inform you that this excursion is not suitable for wheelchair users.
Guests are advised that some walking is required during this excursion; we always ensure that we take the most comfortable ways from the entrance of the sight to the sight itself.
The road up and down Doi Angkhang is not suitable for large coaches; for group travel, note that the group needs to be split up into mini-vans. We always will make efforts to confirm the exact pick-up time upon reservation.
For any operational issues in which are not able to confirm the exact pick-up time in advance, we reserve the right to inform you the day before the departure of the tour.
Due to the absence of ATM machines and credit cards payment portals, we highly recommend to bring sufficient cash with you. Please ensure that you bring sunglasses, a hat /cap and sunblock with a high SPF factor when traveling with us on this tour – even when it is cloudy, the sunrays still have an immense power.
We reserve the right to make necessary changes to the excursion in case of unfavourable weather conditions or situations where we are forced to make alterations to guarantee the safety of our guests.
It is recommendable to bring a jacket / sweater with you as temperatures on Doi Angkhang are often much cooler than around Chiang Mai.
It is the responsibility of the customer to provide us with the correct hotel information, should pick-up and drop-off services be included in the package.
Any changes in accommodation outside 48 hours will be handled accordingly: changes within 48 hours may be on request.