Tour desk services

Asian Trails' tour desks

Our tour desk services deliver a range of bespoke tours and packages for seat-in-coach and tailor-made travel. We add value to the guest experience with our comprehensive range of services, including guided city walks, sightseeing and airport transfers. Combining professional customer service with in-depth destination knowledge, our dedicated tour desk team offers reliable support for every journey. Asian Trails’ services are quality assured, backed by industry-leading insurance.

Bespoke tours
and packages

Comprehensive
services

Destination
expertise

Quality
assurance

Become our partner

Our service promise

24-hour and
multi-lingual service
We offer round-the-clock support and speak your travellers’ languages

Local knowledge
Our guides are experts
about local and authentic experiences

No hidden extra costs
Our tour desk services offer peace of mind with no unexpected fees

Health and safety
All of our team members adhere to trusted standards in health and safety

Responsible travel
We focus on ethical and sustainable tours, including authentic interactions with local people and places.

Industry-leading insurance
We offer access to best-in-region third-party coverage

Creating value for your brand

Access additional income streams and enhance your hotel’s profitability. With our tour counter services, you can tap into new revenue sources and build on the overall guest experience, leading to an increase in bookings and profitability.

Unique guest experiences

Our product portfolio includes a vast range of cultural experiences as well as eco-friendly adventures in nature. All of our experiences are designed to appeal to environmentally conscious travellers.

Group booking support

From private dinners to team building, day tours and other activities, our comprehensive group support services help you meet the demands of group travellers. Streamline the process from quotation to experience with our customised offers. Our tailored packages and industry knowledge make your hotel the ideal choice for organisers.

Customised desk design

To enhance visibility and drive sales, Asian Trails’ tour desks are custom-designed to match your brand, with a variety of promotional materials, such as tour books, maps, signboards and more.

Professional team

Our all-around service-minded staff are professional and well-trained, fluent in English and have extensive local tourism knowledge. We also comply with health and safety regulations.

Full range of vehicles

From luxury vehicles to minivans and big buses, our large fleet of vehicles caters for any group size and budget. Our electric vehicles help make travel more sustainable and all vehicles are fully insured.

Browse our Thailand trails

Browse our collection of bespoke and curated tours, including a wide range of active adventures, digital trails, family activities, romantic moments, culinary experiences and more!

View our Tour Book

Our partners

What our guests say

Our tour desk services add value to the guest experience, improve guest satisfaction and generate positive reviews for your hotel.

A special applause to the manager of the tour operator who advised us best in choosing the excursions.

– Francy270814, traveller from Italy

Excellent service and courtesy of all the staff, including the person in charge of tourist tours. Beautiful and impeccable room.

– Francesca, traveller from Italy

Become our partner

INCLUSIONS

A full day tour with a professional English-speaking guide. Other languages are on request and may be subject to supplementary charges
Transportation by car / mini-van with professional driver.
All entrance and donation fees for visits as mentioned in the description.
All applicable taxes and service charges
Lunch at a local restaurant is included (food only)

EXCLUSIONS

Tours, inclusions of any kind and other services that are not outlined in the tour description
Personal expenses such as meals, drinks, tips and gratuities, shopping, portage fees and optional tours, unless otherwise stated
Hotel accommodation in the destination of commencement.
Compulsory Christmas, country-specific festival and/or New Year dinner at included hotels
Single supplement charges for single travelers, where applicable
Any airline tickets, visa fees, additional transportation cost from and to the general meeting point
Supplements for transfers for customers arriving or departing from any airport or resorts located outside the general pick-up and drop-off locations
Hotel expenses of a personal nature, should an overnight be included: this includes mini-bar consumption, laundry, room service, any telephone or other communication cost not mentioned in the program
Travel insurance coverage for customers (highly recommendable)

GOOD TO KNOW

This tour is operated on full private basis with English-speaking guide. Other languages are on request / subject to availability and supplementary charges may apply.
Transfers are only operated within the downtown Chiang Mai areas and restricted to main hotels only.
Regions outside the central business district such as Mae Rim, Hang Dong, Doi Saket, Mae Taeng and Chiang Mai International Airport are excluded and supplementary charges apply.
We regret that are unable to provide pick-up and drop-off transfer services from and to apartment complexes, local guest houses or private apartments. We advise you kindly to head on your own arrangement to the nearest hotel inside the downtown Chiang Mai area.
We will do all possible to comply with any dietary requirements during this excursion; it may not always be possible to confirm your wishes in advance based on the choice of local restaurant.
Due to the nature of this tour, we regret to inform you that this excursion is not suitable for wheelchair users.
Guests are advised that some walking is required during this excursion; we always ensure that we take the most comfortable ways from the entrance of the sight to the sight itself.
The road up and down Doi Angkhang is not suitable for large coaches; for group travel, note that the group needs to be split up into mini-vans. We always will make efforts to confirm the exact pick-up time upon reservation.
For any operational issues in which are not able to confirm the exact pick-up time in advance, we reserve the right to inform you the day before the departure of the tour.
Due to the absence of ATM machines and credit cards payment portals, we highly recommend to bring sufficient cash with you. Please ensure that you bring sunglasses, a hat /cap and sunblock with a high SPF factor when traveling with us on this tour – even when it is cloudy, the sunrays still have an immense power.
We reserve the right to make necessary changes to the excursion in case of unfavourable weather conditions or situations where we are forced to make alterations to guarantee the safety of our guests.
It is recommendable to bring a jacket / sweater with you as temperatures on Doi Angkhang are often much cooler than around Chiang Mai.
It is the responsibility of the customer to provide us with the correct hotel information, should pick-up and drop-off services be included in the package.
Any changes in accommodation outside 48 hours will be handled accordingly: changes within 48 hours may be on request.

Tour desk services

Asian Trails' tour desks

Bespoke tours and packages

Comprehensive services

Destination expertise

Quality assurance

Our service promise

Creating value for your brand

Unique guest experiences

Group booking support

Customised desk design

Professional team

Full range of vehicles

Browse our Thailand trails

Our partners

What our guests say

Bespoke tours
and packages

Comprehensive
services

Destination
expertise

Quality
assurance