The Assistant Manager for the Italian Inbound Market supports the Regional Market Manager in the management, development and performance of the market. Working closely with the Team Leader and Key Account Support, the Assistant Manager acts as a link between clients and internal departments.

The position combines commercial and key-account support, pricing and tariff expertise, business and product development, performance analysis, and hands-on support for complex quotations and bookings. It also offers the opportunity to progressively develop broader market-management responsibilities while supporting service quality, conversion, profitability and sustainable business growth.

Market & Commercial Management

• Support the Regional Market Manager in the overall management and commercial development of the Italian market, including priorities, urgent matters and special initiatives.
• Analyse market performance, booking trends, conversion, activity, pipeline, forecasts and other relevant KPIs, providing regular/monthly reports and recommendations.
• Monitor market and competitor trends, pricing, client feedback and business opportunities to support commercial decisions and market development.
• Support account-retention plans by identifying commercial risks, client dissatisfaction and growth opportunities at an early stage.
• Support the development of commercial offers and promotions together with the Team Leader and Key Account Support.

Pricing, Tariffs & Profitability

• Support year-round pricing activities with the Team Leader and Key Account Support, ensuring correct application of tariffs, commercial conditions, and special offers.
• Maintain comprehensive knowledge of Italian-market tariffs, products, contractual conditions, and special offers, both within and outside the reservation system.
• Act as a senior reference point for complex tariff and pricing interpretation.
• Review and approve margins through the relevant systems and processes, monitor profitability and escalate exceptions to the Regional Market Manager.
• Support complex or overdue payment cases by assessing financial exposure and coordinating with Key Account Support and Finance when escalation is required.

Key Accounts & Client Support

• Support complex and important key accounts and progressively take on broader account-management responsibilities. The Regional Market Manager retains responsibility for strategic accounts, while Key Account Support manages regular day-to-day account contact.
• Handle or take over complex quotations, itineraries, bookings and client requirements when required, in coordination with the Team Leader and Key Account Support.
• Support complex client communication and commercial matters, including meetings, presentations, sales calls, and client visits.
• Support the resolution of complex client issues and coordinate account-specific cases with Customer Service and Representatives when commercial decisions, escalation or budget approval are required.
• Identify business opportunities within existing accounts and support new-account scouting, qualification, and onboarding with the Regional Market Manager.
• Support Key Account Support with tariff distribution and agent/internal communication when required.

Product & Business Development

• Support product development with the Team Leader and Key Account Support, including yield-rate reviews, market-trend analysis, new itinerary concepts and other products suited to the Italian market.
• Fully understand the range of sustainable products available, identify and develop opportunities for sustainable products, and support the promotion of Asian Trails sustainability initiatives.

Team & Cross-Department Coordination

• Support the Team Leader with people and team-management matters when required, while the Team Leader retains responsibility for daily operations and workload management.
• Coordinate with Product Development, Sourcing, Operations, Customer Service, Finance, System, eCommerce and other relevant departments, particularly on complex or commercial matters.
• Support system and process improvements by identifying recurring issues, tariff/content gaps and workflow improvements.
• Support the Regional Market Manager and Team Leader in defining and monitoring relevant team and commercial KPIs.
• Provide technical, system and Italian-language support to the Senior Group Business Development Specialist when required; group-business development remains a dedicated function.
• Share commercial, tariff and product knowledge and contribute to training and special projects as assigned.

Other Duties

• Perform other duties and special projects as assigned by the Regional Market Manager or management.

This position is designed to develop toward broader market-management and commercial responsibilities, based on performance, readiness, business needs and available opportunities. The role provides broad exposure to key accounts, pricing and profitability, business development, forecasting, product development, market intelligence, operations and team coordination.

High-performing candidates may progressively take greater responsibility for strategic accounts, commercial decisions, business planning, team leadership and market-development initiatives. Such career progression remains subject to performance, experience, readiness and business opportunities.

• Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.
• Minimum 5+ years of relevant experience in inbound tourism / DMC operations, reservations, quotations, pricing, commercial support or account management.
• Previous experience in key account management, senior reservations, commercial coordination, pricing/tariffs or team coordination is strongly preferred.
• Strong knowledge of Thailand and Asian travel products, with a good understanding of Italian market expectations, travel patterns and travel trade dynamics.
• Italian at native or mother-tongue level, with excellent written and verbal communication skills; strong proficiency in English is essential.
• Strong numerical and mathematical skills, with confidence in calculations related to costing, mark-ups, margins, commissions, and commercial quotations.
• Good working knowledge of Microsoft Excel, including formulas, calculations, data analysis and the preparation or management of costing and tariff files.
• Basic financial and commercial understanding, including revenue, gross profit, margins, credit/payment terms, deposits and general profitability principles.
• Strong commercial awareness, with the ability to analyse margins, conversion, account performance, forecasts, market trends and service quality and identify corrective or growth actions.
• Good leadership potential, communication and problem-solving skills, with the ability to support colleagues, manage complex priorities and coordinate effectively across departments.
• Familiarity with DMC reservation systems, costing tools, tariff structures and supplier networks, with the ability to understand and manage rates and products both within and outside the system.
• Strong attention to detail and accuracy, particularly when handling tariffs, quotations, contractual conditions and financial calculations.

Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.

For more details or about the role or how to apply, contact our HR team at: recruit@asiantrails.org