Inbound Officer (Indonesia)

Purpose of the role

This important role within the Inbound Department at Asian Trails Indonesia will be taking care of the complete reservation process starting from receiving requests from travel agents abroad, prepare offers and quotations, timely follow-up and booking of all services, hotels and suppliers throughout Indonesia, also responsible to issue vouchers to hotels and other suppliers as well as the invoicing process and payment collection. Based in Bali, you will be joining a dynamic and passionate team of travel professionals.

Overall Responsibilities

Responsible for communication with the overseas travel agencies and tour operators
Preparation of itineraries and quotations
Sending reservation requests to hotels and land service providers throughout Indonesia
Following up on sent over programs
Ensuring that all relevant data is uploaded in Asian Trails’ administration system
Coordinating with the operation department with our offices in booking land services
Handling reservations between suppliers and hotel representatives
Following up payment with its customers
General administration tasks, as outlined by the Inbound Manager
Working closely with colleagues from other departments and offices within the Asian Trails Group
Responsible for reservation and contracting activities with suppliers and hoteliers
Out of office meetings with customers to handle events, special requests, and other tasks as outlined (when required)

Qualifications

Bachelor degree in the hospitality industry
Minimum 2 years’ experience in a travel & tourism company
Good command of English – both verbally and in writing is essential. Able to speak and understand German/Italian/Spanish/French language is definitely seen as an advantage
Experience with FIT/individual travel and GIT/series bookings is a prerequisite
Experience with Destination Management software is an advantage
Excellent command of Microsoft Office (World, Excel, Outlook) applications and computing skills
Able to work under pressure, meet tight deadlines and work flexible hours during peak season
Able to work independently as well as part of a team
A “Can Do” attitude and positive thinking that includes creative thinking is an asset
This position is open for Indonesian nationals only

Asian Trails will only consider candidates with a genuine interest in joining a dynamic inbound travel company. Interested candidates are invited to send your updated resume, including a cover letter with salary expectations, a current photograph (not older than 6 months) and available start date in English to lydia@asiantrails.co.id.

Apply now

Updated: May 25, 2023

Indonesia

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INCLUSIONS

A full day tour with a professional English-speaking guide. Other languages are on request and may be subject to supplementary charges
Transportation by car / mini-van with professional driver.
All entrance and donation fees for visits as mentioned in the description.
All applicable taxes and service charges
Lunch at a local restaurant is included (food only)

EXCLUSIONS

Tours, inclusions of any kind and other services that are not outlined in the tour description
Personal expenses such as meals, drinks, tips and gratuities, shopping, portage fees and optional tours, unless otherwise stated
Hotel accommodation in the destination of commencement.
Compulsory Christmas, country-specific festival and/or New Year dinner at included hotels
Single supplement charges for single travelers, where applicable
Any airline tickets, visa fees, additional transportation cost from and to the general meeting point
Supplements for transfers for customers arriving or departing from any airport or resorts located outside the general pick-up and drop-off locations
Hotel expenses of a personal nature, should an overnight be included: this includes mini-bar consumption, laundry, room service, any telephone or other communication cost not mentioned in the program
Travel insurance coverage for customers (highly recommendable)

GOOD TO KNOW

This tour is operated on full private basis with English-speaking guide. Other languages are on request / subject to availability and supplementary charges may apply.
Transfers are only operated within the downtown Chiang Mai areas and restricted to main hotels only.
Regions outside the central business district such as Mae Rim, Hang Dong, Doi Saket, Mae Taeng and Chiang Mai International Airport are excluded and supplementary charges apply.
We regret that are unable to provide pick-up and drop-off transfer services from and to apartment complexes, local guest houses or private apartments. We advise you kindly to head on your own arrangement to the nearest hotel inside the downtown Chiang Mai area.
We will do all possible to comply with any dietary requirements during this excursion; it may not always be possible to confirm your wishes in advance based on the choice of local restaurant.
Due to the nature of this tour, we regret to inform you that this excursion is not suitable for wheelchair users.
Guests are advised that some walking is required during this excursion; we always ensure that we take the most comfortable ways from the entrance of the sight to the sight itself.
The road up and down Doi Angkhang is not suitable for large coaches; for group travel, note that the group needs to be split up into mini-vans. We always will make efforts to confirm the exact pick-up time upon reservation.
For any operational issues in which are not able to confirm the exact pick-up time in advance, we reserve the right to inform you the day before the departure of the tour.
Due to the absence of ATM machines and credit cards payment portals, we highly recommend to bring sufficient cash with you. Please ensure that you bring sunglasses, a hat /cap and sunblock with a high SPF factor when traveling with us on this tour – even when it is cloudy, the sunrays still have an immense power.
We reserve the right to make necessary changes to the excursion in case of unfavourable weather conditions or situations where we are forced to make alterations to guarantee the safety of our guests.
It is recommendable to bring a jacket / sweater with you as temperatures on Doi Angkhang are often much cooler than around Chiang Mai.
It is the responsibility of the customer to provide us with the correct hotel information, should pick-up and drop-off services be included in the package.
Any changes in accommodation outside 48 hours will be handled accordingly: changes within 48 hours may be on request.