Indonesia jobs
Office Manager (Labuan Bajo) | Indonesia
About the role
The Office Manager will oversee and manage the daily operations of the Labuan Bajo Office of Asian Trails Indonesia. This role ensures smooth office functioning, effective team coordination, and provides excellent customer service to clients. The manager will also assist with product development, focusing on creating unique and attractive travel experiences in Labuan Bajo and its surrounding areas, working closely with the product development team to create tailored itineraries, promote local tourism, and enhance the agency’s offerings.
Responsibilities
- Manage office infrastructure, including supplies, equipment, and facilities;
- Monitor the performance and productivity of office staff, providing feedback and coaching;
- Handle incoming and outgoing communication via phone, email, and in person;
- Coordinate logistics for inbound travel packages, ensuring timely and accurate arrangements;
- Oversee reservation and booking processes, ensuring clients’ expectations are met;
- Collaborate with local suppliers, including hotels, transport providers, activity vendors, and tour guides, to arrange services;
- Ensure operational efficiency, cost-effectiveness, and high-quality service delivery;
- Assist in identifying new products and experiences in Labuan Bajo and the surrounding areas;
- Work closely with the product development team to create tailored travel packages and itineraries;
- Research and explore potential new destinations, activities, and partnerships that align with company offerings;
- Provide input on local trends and preferences to help refine products;
- Support budget management, including tracking expenses and maintaining accurate financial records.
Qualifications
- Indonesian national;
- Bachelor’s degree in business administration, tourism, or a related field;
- Previous experience in office management, tourism, or hospitality;
- Good analytical skills and business sense;
- Must be creative, well organised, multitasking, detail-oriented, and prioritise workload efficiently;
- Good decision-making and problem-solving capability;
- Strong relationship-building and negotiation skills;
- Strong organisational, communication, and leadership skills;
- Excellent communication skills – verbal, written, and presentational – with clarity of expression;
- Fluent in English and Indonesian (both written and spoken);
- Proficiency in office software (MS Office, Google Suite, etc.);
- Experience with destination management software is an advantage;
- A passion for travel and an understanding of the Labuan Bajo region, surrounding areas, and its attractions is a plus;
- Able to work under pressure, meet tight deadlines, and work flexible hours during peak season;
- Able to work independently as well as part of a team;
- A “Can Do” attitude, positive mindset and creative thinking is an asset.
