Operations Supervisor | China
About the role
This role is responsible for the supervision of inbound travel operations, coordinating with suppliers and service quality control. The successful candidate will oversee full-cycle inbound tour delivery, resolve operational incidents and customer cases, continuously working to optimise workflows and ensure smooth inbound tourism operations and high customer satisfaction. This role is based in Beijing or Shanghai.
Responsibilities
- Supervise daily inbound travel operations, covering itinerary planning, group tour execution and cross-border supplier coordination.
- Assign and monitor daily tasks of the operations team, identifying opportunities to improve overall efficiency.
- Maintain stable partnerships with hotels, transport providers, tourism sites and tour guides for inbound groups.
- Respond in a timely manner to operational emergencies, customer enquiries and complaints for international visitors.
- Track inbound operation metrics, prepare regular reports and streamline operation processes.
Qualifications
- More than 3 years of inbound tourism operation experience.
- Solid understanding of inbound travel workflows and industry practices.
- English and Spanish language skills are required. Italian is a plus.
- Outstanding communication, coordination and problem-solving capabilities.
- Strong sense of responsibility, service mindset and ability to work under pressure.
How to apply
Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.
For more details or about the role or how to apply, contact our HR team at: hr@asiantrailschina.com
