Thailand jobs
Supervisor – Inbound English Markets | Thailand
About the role
The Supervisor for Inbound English Markets is responsible for managing the daily operations of the English-speaking inbound market segment. This role ensures the smooth delivery of travel services, supporting the Manager for Inbound English Markets and working closely with international partners to maintain high service standards and client satisfaction.
Responsibilities
- Supervise and coordinate the execution of confirmed tour programmes and tailor-made itineraries for English-speaking clients;
- Liaise with overseas agents and local suppliers to ensure seamless travel arrangements;
- Monitor and ensure service quality, guest satisfaction and timely problem resolution;
- Support VIP and complex bookings, handling escalations and urgent issues when needed;
- Oversee and guide a small team of Inbound staff handling English markets;
- Monitor workload distribution, provide coaching and ensure team efficiency;
- Conduct regular performance reviews and training sessions to enhance staff development;
- Maintain strong communication with key partners and ensure accurate information exchange;
- Handle pre-arrival and in-country client requests and ensure all arrangements are well-coordinated;
- Assist in hosting familiarisation trips and on-site inspections when necessary;
- Maintain up-to-date knowledge of Asian Trails’ products, services and destinations;
- Support the manager in identifying gaps in product offerings and recommend improvements;
- Prepare regular reports on operations, client feedback and team performance;
- Assist with budget tracking, service invoicing and related administrative tasks.
Qualifications
- Bachelor’s degree in tourism, hospitality management or a related field;
- Minimum 5 years of experience in inbound travel operations, preferably handling English-speaking markets;
- Previous team supervision experience preferred;
- Excellent command of written and spoken English;
- Strong knowledge of South-East Asian destinations, especially Thailand;
- Customer-oriented mindset with strong problem-solving skills;
- Ability to handle high-pressure situations and multitask effectively.
How to apply
Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.
For more details or about the role or how to apply, contact our HR team at: recruit@asiantrails.org
