Malaysia jobs

Reservations Executive – European Markets | Malaysia & Singapore
About the role

The Reservations Executive at Asian Trails plays a vital role in the reservation process. Daily tasks involve receiving requests from international travel agents abroad. The responsibilities of this role include preparing quotations, promptly following up on these quotations, and managing the booking of various services with our branch offices, partner hotels, and suppliers in Malaysia and Singapore.  This position requires efficient preparation and booking of all travel-related services. Additionally, it involves handling the invoicing process and ensuring timely payment collection.

  • Product development for European markets in Malaysia and Singapore;
  • Prepare quotations for tailor-made itineraries and brochure production;
  • Create quotations and negotiate special rates with hotels and suppliers;
  • Organise and participate in familiarisation trips;
  • Participate in site inspections for hotels, tours and sites;
  • Follow up with invoicing and payment collection from agents;
  • Build a professional and trusting relationship with clients and suppliers;
  • Handle complaints and resolve issues;
  • Development of European-speaking markets to increase sales opportunities;
  • Perform sales calls on behalf of Asian Trails in the European-speaking markets;
  • Be actively involved in the training reservations staff;
  • Work closely with colleagues from other departments and offices within the Asian Trails Malaysia head office.
  • Diploma/Bachelor’s degree in the hospitality and tourism industry;
  • Minimum 4-6 years’ experience in a travel & tourism company;
  • Good command of English (both verbal and written) is essential;
  • Knowledge of European language is definitely seen as an asset;
  • Knowledge of Malaysia and Singapore’s destinations is a must;
  • Experience with Destination Management software is an advantage;
  • Excellent command of Microsoft Office applications (Excel, Word, Outlook) and excellent computing skills;
  • Able to work under pressure, meet tight deadlines and work flexible hours during peak season;
  • A “Can Do” attitude and positive mindset and creative thinking is an asset;
  • This position is only open for Malaysian nationals.
How to apply

Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.

For more details or about the role or how to apply, contact our HR team at:

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