Indonesia jobs
Assistant Inbound Manager | Indonesia
About the role
This important role within the Inbound Department at Asian Trails Indonesia will assist the Inbound Manager in handling all sales activities and maximising business opportunities in specific areas of responsibility. Tasks include taking care of the reservation process, starting from receiving requests from travel agents abroad, preparing offers and quotations and following up in a timely manner on bookings for services from hotels and suppliers throughout Indonesia. This role is also responsible for issuing vouchers to hotels and other suppliers as well as invoicing and payment collection. Based in Bali, you will be joining a team of dynamic and passionate travel professionals.
Responsibilities
- Overall responsibility and supervision of the Inbound Department;
- Create new tailor-made products for FIT and GIT, adapting current programmes as well as creating itineraries, quotations and invoices;
- Correspond with agents to identify requirements and clarify needs related to guests;
- Ensure the transfer and tour arrangements are well handled by coordinating with related suppliers, hotel representatives and the operations department;
- Follow up on sent-over programmes;
- Ensure that all relevant data is uploaded in Asian Trails’ administration system;
- Manage a small team in performing their work and encourage open communication for any problems related to their work;
- Evaluate staff performance and provide coaching on assignments to encourage staff development;
- Lead negotiations with suppliers and hotels;
- Solve problems and minimise complaints from guests or agents;
- General administration tasks, as outlined by the Inbound Manager.
Qualifications
- Indonesian national;
- Bachelor’s degree in tourism and/or related working experience;
- Minimum 2 years’ experience in the same field;
- Product knowledge of Indonesia in general and Bali in particular is an advantage;
- Experience with FIT/individual travel and GIT/series bookings is a prerequisite;
- Experience with Destination Management software is an advantage;
- Excellent command of Microsoft Office (World, Excel, Outlook) applications and computing skills;
- Fluency in English (written and spoken);
- Good analytical skills and business sense;
- Strong relationship-building and negotiation skills;
- Leadership skills with a pleasant personality and strong initiative;
- Excellent communication skills – verbal, written, presentational – with clarity of expression;
- Must be organised, detail-oriented and able to prioritise work efficiently;
- Good decision-making and problem-solving capability;
- Understanding of our client’s objectives and an ability to tailor services accordingly;
- Multitasking skills;
- Able to work under pressure, meet tight deadlines, and work flexible hours during peak season;
- Able to work independently as well as part of a team;
- A “Can Do” attitude, positive mindset and creative thinking is an asset.
