Thailand jobs
Customer Service Officer | Thailand
About the role
The key objective of this role is to help build Asian Trails’ reputation for outstanding customer service and to support the development of a service culture. The role is also responsible for managing and developing a team of service driven executives and finding innovative ways to help support our drive for growth. This role should work to continuously raise expectations of quality, efficiency and accuracy.
Responsibilities
- Serve as the main point of contact for travel agents, handling their inquiries, requests and concerns efficiently and professionally within SLA target;
- Provide personalised assistance to travel agents, properties, partners or suppliers in booking flights, accommodations, transportation and other travel-related services;
- Address any issues that may arise during the booking and travel process, aiming to resolve them promptly and effectively;
- Collaborate with internal departments, such as Sales and Operations, to ensure seamless communication and coordination throughout the customer journey;
- Keep detailed records of interactions, transactions and customer feedback in our CRM system.
Qualifications
- Previous experience in customer service or sales, preferably in the travel industry;
- Exceptional interpersonal skills and the ability to communicate effectively with diverse audiences, including travel agents, suppliers and internal teams;
- Proven ability to provide outstanding service, demonstrating patience, empathy and problem-solving skills;
- Strong organisational and multitasking abilities with the capacity to handle multiple requests simultaneously while maintaining attention to detail;
- Familiar with CRM software to manage customer interactions and inquiries;
- Excellent written and verbal communication skills in English and Thai with a focus on professional and polished customer communication;
- A positive attitude, adaptability and a strong sense of teamwork;
- Fresh graduates are welcome to apply.
How to apply
Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.
For more details or about the role or how to apply, contact our HR team at: recruit@asiantrails.org
