Laos jobs

Inbound Officer | Laos
About the role

The Inbound Officer is responsible for arranging every aspect of a client’s travel programme. Reporting directly to the Inbound Manager, you will be involved in communicating with clients, identifying their needs and providing professional travel advice.

  • Create quotations, follow up regularly with clients and keep files up to date in the system
  • Confirm bookings with clients if a request is materialised
  • Provide clients with up-to-date tour options, including sustainable tours and current travel information
  • Negotiate with suppliers and identify potential new suppliers for travel products and services
  • Ensure all services are booked with local suppliers and hotels
  • Issue pro-forma invoices for bookings that are confirmed and coordinate with the accounting department regarding payment
  • Follow up and stay informed of guests that are in the country, from arrival to departure
  • Handle and respond to comments and complaints (if any)
  • Regularly update the status of bookings (request, option, confirmed, cancelled)
  • Check costs for all bookings when requested by the Accounting Department
  • Follow the company’s standard operating procedures in all situations
  • Stay informed about tourism-related issues in the destination
  • Other duties as requested by management
  • University degree in tourism, business administration or foreign languages
  • Sound understanding of the travel industry; previous work experience at another DMC is an advantage
  • Understand market trends and segments
  • Fluent in English communication, both verbal and written; command of another language such as French, German or Spanish is a plus
  • Strong computing skills, including use of MS Office programmes
  • Excellent interpersonal and presentation skills
  • Proactive and organised
  • Willingness to travel on occasion, including to some remote areas of the country
How to apply

Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.

For more details or about the role or how to apply, contact our HR team at:

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